CtrlCenter documentation
Product documentation for the CtrlCenter contact centre.
Guides for the people who work in CtrlCenter, grouped by who you are.
Agent
Taking the work: Voice, Chat and Email. Each desk has its own guide, and the three share a shape — go available, take the work, close it properly.
Supervisor
Overseeing a team — the roster, monitoring a live call, the call drawer, and help requests.
Admin
Configuring the contact centre. Not written yet.